DETAILS:

ITIL Service Manager   This job has expired Job id: 28251114
Location: Paddington, West London (W2)
Salary: Competitive Basic + Excellent Benefits
Company:Cerner UK
Job type: Permanent
Date posted: unspecified


Description: Cerner Corporation is taking the paper record out of healthcare, eliminating error, variance and waste in the care process. With more than 7,400 associates worldwide, including 900 clinicians and 2,100 in-house consultants, Cerner has deployed nearly 6,100 solutions to more than 1,080 healthcare facilities across the globe. This makes Cerner the leading supplier of healthcare information technology. Our core technology is Cerner Millennium®, one of the leading healthcare IT solutions in the UK and Ireland. In England, Cerner Millennium was chosen to deliver the NHS CfH Care Record Service in the Southern Cluster, the London Cluster and the National Choose & Book programme.PRIMARY OBJECTIVE OF ROLEWorking at a senior level within the Service Management team, the role of the Service Manager is multi-faceted. You will be required to maintain a high level of technical competence, awareness of Service issues, predominantly surrounding ITIL, whilst managing demanding client issues and relationships for significant business contracts.Based out of the London Paddington office, the Service Manager is responsible for ensuring the overall quality of Cerner's response to mission critical 4th line client service requests to a major multi-million pound contract. With a strong support background, the Service Manager is expected to provide follow-up to the most critical requests, prevent future occurrences, further enhance the support process and provide input into the sales and implementation processes. The Service Manager has proven management skills, with the ability to evaluate training needs and to manage the career growth of a team consisting of both experienced and early career staff. A complex, young and rapidly growing business unit, you will be required to operate in a very hands-on way in helping the team to achieve SLAs and ensure the team delivers service in line with the ITIL best practice framework. Key areas of responsibility will see the Service Manager central to reporting and process development (operations manuals, ISO) as well as recruitment (fundamental at this early stage of growth) and core service functions such as incident management, service desk, change and release management. It is likely that as the business unit continues to grow that opportunities will become available to those who are flexible and adaptable to the demands and challenges of the role.Qualifications:FULL AUTHORISATION TO WORK IN THE UNITED KINGDOM REQUIREDITIL qualification - Foundation Certificate highly beneficial, Managers Certificate preferredEducated to Bachelor (BSc/BA) degree in a technical or business area or equivalent business experienceSolid, demonstrable experience of service management and service deliveryPractical experience of process design, implementation and improvementProven ability to manage a team of 5+ personnel beneficial in future growth of roleExperience of working in the healthcare, NHS, and healthcare IT industry sectors beneficial. Ability to work from the London headquarters office on a regular basis. Ability to work overtime as required. Cerner Corporation is an Equal Opportunity Employer.Keywords: Cerner, NHS IT, Connecting for Health, ITIL, Service Manager, Service Delivery,


Contact: Terence Cloote
Reference: job/Service Manager, SC

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