DETAILS:

Call Centre Manager   This job has expired Job id: 28315956
Location: Cheshire
Salary: £25000 per annum
Company:Blue Arrow - Liverpool
Job type: Permanent
Date posted: unspecified


Description: based in widnes our client are seeking an experienced call centre manager to lead motivate coach and support the contact centre leadership team duties involve Being very visible in the contact centre, communicating with all levels of leadership throughout the day Agreeing and working towards customer service quality and financial targets and standards Motivating Team Leaders to deliver and drive performance improvements Coaching leaders to ensure that behaviour and skills are at the standard needed Identify and develop talent Understand the contact centre sector and contribute to the strategic development of customer services The Person proven experience in call centre management cares about helping customers and resolving customer problems interested in people and able to motivate and develop teams excellent communication and influencing skills positive attitude with the ability to tackle problems and issues be a positive role model for colleagues and team members - with a friendly, energetic and "can do" attitude commercially aware Shift pattern 11am to 7pm sunday, monday, thursday,friday,saturday pension scheme 23 days holidays rising to 30 days


Contact: Denny McMahon
Reference: job/LpAGCM

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