DETAILS:

Customer Service Representative - Protection Comms Centre   This job has expired Job id: 28265781
Location: Coventry, West Midlands (County)
Salary: Competitive
Company:AXA
Job type: Permanent
Date posted: unspecified


Description: These roles are based in Coventry City Centre and are Full Time RolesAs a world leading Financial Services Company, at AXA we know that achieving success is built on some very simple foundations. Listen to your customers, communicate the benefits of your products and be efficient in the way you deliver your service. AXA Life's ambition is to be ?easiest to do business with' and within Customer Service this means ensuring that our customer's needs are identified and that we deliver against these needs quickly and efficientlyThe roleRole Purpose:To respond to 'real time' customer needs and secure and develop their ongoing business. Call handlers will be trained to have a comprehensive understanding of a range of procedures and products that they will apply to work which is quite variable in nature. They will have a good understanding of requirements and scope to adapt procedures to ensure they are met. They may be required to make outbound calls to proactively win and retain business. Skills, knowledge and behaviourCandidates will need to evidence:A good basic standard of verbal and numerical literacy Basic computer literacy and keyboard skills Dealing with calls from a variety of customers which can include individuals, brokers or sales people. Processing real time customer requirements and requests for information over the phone. Data entry and retrieval using a variety of computer systems and software packages. Due to the nature of our business (Pensions and Life products) customers can be complaining, angry, grieving, old, confused . We encourage all employees to identify and suggest improvements to our current processes. Sometimes the first part of the telephone call can be helping the customer to decide what question they want to ask as some customers do not understand what product they have (as they may be old, confused or upset).Essential skills:Excellent verbal and good written communication skills. The ability to build rapport quickly and establish empathetic relationships with customers via telephone. Proven customer service skills - ie can you determine what the customer really needs without making assumptions? The ability to operate to agreed processes and procedures.What will you get from this role?We are keen to engage, develop and empower our staff, allowing them to make a real difference to the value and service we provide to our partners and customers, and recognise and value them for their contribution. As one of the foremost employers within our industry in addition to the facilities described above you will be eligible to benefit from: A competitive salary Performance related bonus A contributory pension A friendly, open plan office environment. 25 Days annual leave Here at AXA, we are proud of our 'work hard, play hard attitude'. We run regular social activities which are hugely popular, including: The annual AXA Ball which is subsidised and is held at a prestigious local venue with live band and entertainment etc Social Clubs trips to theatres/theme parks etc and various team events across the range of sporting activities. Family fun days for all ages (including full fun fair/dodgems etc) for a nominal charge. Local events for charity e.g. our Hearts in Action scheme where all staff are encouraged to undertake community challenges (e.g. painting a hospital social room) spending a day of work time to do this Start Date: 7th May 2007


Contact: unspecified
Reference: job/AXALI3481

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