DETAILS:

Technical Helpdesk Agent Job id: 38730141
Location: Gloucester, Gloucestershire
Salary: unspecified
Company:Wise Employment
Job type: Permanent
Date posted: 05/06/2008 13:36


Description:  Life cover, parking, cafeteria, , pension and……………… are only some of the benefits working for this company.Working for a reputable financial services company in Gloucester you will ideally come with a strong administration/IT and customer service background, being responsible to :Answer inbound technical queries from intermediaries.Assist other departments with any technical issues they may have.Log all calls received.Action specific incoming application queries.Answer incoming emails ensuring adherence to compliance and Data Protection issues.Ad hoc project support.Record any problems with the website and action.Keep Intermediaries informed of known problems with site.Call intermediaries back to give updates or progress of problems and contact them when their issue is resolved.Ideal CandidateYou should enjoy problem solving, investigating technical problems and you must be able to remain positive under pressure. The intermediary channel generates 70% of all Business and therefore you must be fully committed to providing excellent customer service at all times.


Contact: Verline Leo
Reference: job
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